Application Support Analyst

Project Description

Are you excited about playing a key role in keeping the organization competitive in the Big Data Space? Do you have a good working knowledge of automation and telemetry tools?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?

You'll be working in the Technology Services organization which provides application support for the Financial Technology suite of applications. You will be located in Nashville Tennessee and will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland.

Responsibilities

We're looking for a IT support analyst to:
• support big data applications that will eventually migrate to Azure• ensure workflows, processes, tooling and applications meet the highest production quality standards• contribute ITIL production expertise to the onboarding of existing and new IT products and services• define workarounds for known errors and initiate process improvements• assist in planning BCP, patching and other infrastructure related projects• contribute to automating manual processes• get involved in problem management to identify root causes and ensure issues don't reoccur• maintain a knowledge database

Skills

Must have

• 3 years hands-on experience with UNIX, SQL and MS Office products• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys• ability to solve complex issues, good at problem statement analysis and solution design thinking• track record of building good relationships with IT stakeholders and business partners• a solid working knowledge of ITIL

Nice to have

• Azure knowledge is desirable but not required

Languages

English: C1 Advanced

Seniority

Regular

Relocation package

If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization

Technical Support (SL2)

Ref Number

VR-99325