Application Support Analyst

Job Title: Application Support Analyst

Location: Atlanta, GA (Hybrid)

FLSA: Exempt

Job Summary:

The Application Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to software and peripherals. They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA.

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, and mobile devices. This position may require independent work, sharing information and assisting others with work orders.

Job Responsibilities:

• Partner with the onshore and offshore Safe-Guard IT Support team resources
• Provide exceptional customer service in person, via phone and email as appropriate
• Perform user administration duties

Job Requirements:

• Bachelor's Degree or equivalent
• 3 years minimum of work experience required
• Experience in managing helpdesk/desktop/service desk teams
• Experience with managed services
• At least 1 year of customer support or service desk leadership
• Ability to affect process change in complex environment
• Excellent interpersonal, teambuilding, and communication skills
• Detail-oriented and positive working attitude
• Remote support for handheld smartphones and tablets

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.