Application Support Analyst - French Speaking

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

The role

We're looking for self-motivated teammates with passion and experience in a technical support role to join our international Merchant Care team providing high quality support for Checkout.com's payments product stack. As an Application Support colleague in our Level 2 Merchant Care team, you'll be using the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by our merchants with care, accuracy, patience and empathy across different channels such as email, phone or chat,

How you'll make an impact

• Work with Engineering and Product teams where necessary to escalate and resolve issues.
• Prioritize and manage cases, documenting troubleshooting activity in a case management system.
• Build technical domain expertise for Checkout.com's products and operate as part of a diverse and international team.
• Document your knowledge for the team by creating help articles for our internal knowledgebase.
• Manage your time effectively as workload and priorities change through the day.
• Proactively identify where an issue may need additional help or escalation.
• Gain a deep understanding of our product line processes by attending training, self-paced learning and practising and investigating things for yourself.
• Build technical domain expertise.
• Understand and adopt processes and give ideas where these could be improved.

Qualifications

What we’re looking for

• Mandatory requirement to speak French fluently
• 2+ years of experience in a product focused technical support role
• Strong SQL experience, including querying and investigating data
• Experience working with APIs
• Incident management and process understanding
• Experience of software development concepts, lifecycle and technologies
• Experience of working within Agile environments, managing multiple products at one time
• Ability to work in a complex domain and a fast-moving technical environment
• Exposure to Continuous Integration and Deployment workflows
• Excellent communication skills and experience managing stakeholders of varying seniority and technical ability
• Education and learning in Computer/Information technologies or equivalent.
• AWS experience or exposure is beneficial
• Experience working within a microservices architecture/distributed architecture
• Finance/payments experience is beneficial

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/