Application Support Analyst I

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Job Summary:

The Application Support Analyst is primarily responsible for Tier 1 support of applications for internal and external customers. This role also participates in the design, development and testing of applications through collaboration with delivery leads, developers and stakeholders

Primary Functions and/or Responsibilities:

• Respond to and resolve support requests for applications built in Microsoft .Net, SQL Server, SharePoint, Dynamics CRM, Power Platform and Globalscape EFT

• Escalate to and collaborate with other support personnel to resolve support issues

• Work within a team on the Application Lifecycle Management (ALM) of multiple applications

• Follow and help establish policies, procedures and standards in ALM

• Participate in Agile activities (daily standup, backlog refinement, sprint planning, sprint review, sprint retrospective, etc.)

• Set and adhere to project plans and deadlines, and work with the team to identify and address any problem areas that arise

• Conduct research on emerging application development products, languages and standards

• Recommend and perform application improvements and upgrades

• Participate in the development and maintenance of user manuals and guidelines

• Participate in multiple projects simultaneously and has the ability to multi-task and control project deliverables and expectations

• Provide on-call coverage

• Other duties as assigned

Education and/or Experience:

• 2 - 4 years of related experience

• Two-year degree in Software Engineering, Computer Science, MIS or equivalent education preferred

• At least one year of prior experience in C# required

• At least one year of experience in T-SQL required

Specific Skills, Knowledge & Abilities:

• Familiar with building applications using: Visual Studio, C#, ASP .NET, .NET Core, JavaScript, T-SQL, SSRS, SSIS, PowerAutomate, PowerApps and Dynamics CRM/365

• Familiar with the Agile project methodology

• Familiar with Microsoft Team Foundation Server (TFS) or Azure DevOps for work item tracking, TFVC, Git, CI/CD pipelines

• Familiar with Managed File Transfer (MFT) solutions such as GoAnywhere, Globalscape EFT or MoveIt

• Familiar with job scheduling software such as VisualCron

• Knowledge of Banking/Financial Institution regulatory requirements desired

• 30 WPM typing

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