Application Support Analyst - Salesforce Marketing Cloud (US On-site)

Location: United States – Onsite - Must work PST hours

*Must physically reside within one of the following cities and/or state(s): Atlanta GA, Austin TX, Boston MA, Chicago IL, Denver CO, Detroit MI, Fremont CA, Los Angeles CA, Menlo Park CA, Miami FL, New York NY, Pittsburgh PA, Seattle WA, Washington DC

Salary: $80,000 - $90,000 + 10% performance bonus (DOE & Geographic Location) 

About the Role: 

Applied Value Technologies is seeking a Application Support Analyst to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experiences team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Application Support department and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. 

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Application Support team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations! 

About you: 

We are looking for someone to: 

• Own the creation of email content.  
• Own the creation of audiences in SFMC. 
• Respond to questions and troubleshoot minor bugs post-onboarding. 
• Handle templated deliverability communication with Salesforce and third-parties once we have identified a deliverability issue. 
• Support user access. 
• Clone existing processes such as automations with direction from me. 
• Follow up on contracts, additional features, tasks, and cases. 
• Help with documentation and creating tasks for every request we receive. 
• Support Ad hoc reports users request. 
• Update SSO certificates and setting up SSO access. 
• Set up new sender profiles. 
• Help users with testing. 
• Run simple queries the team asks for that are stored in SFMC. 
• Handle GDPR requests. 
• Add Marketing Objections to suppression lists.  

We want someone who has: 

• Customer interaction skills 
• Excellent written and verbal communication skills 
• Strong technical skills and exceptional organizational skills 
• A collaborative utility player mentality (low ego) 
• Creative problem-solving abilities 
• A proactive sense of curiosity 
• Salesforce Advanced Administrator Certification 
• Salesforce Marketing Cloud Consultant Certification  

Some stuff you need: 

• 3-6 years experience with Salesforce Marketing Cloud in administration, configuration, and support capacity 
• Experience with an email marketing platform such as Salesforce Marketing Cloud, Marketo, ActiveCampaign. 
• Experience using Google Docs, Google Sheets, Microsoft Office, Microsoft Excel. 
• Experience modifying HTML and CSS. 
• Experience using a ticketing system such as JIRA. 
• SFMC Email Specialist certificate. 
• Previous experience with a reporting tool or basic SQL knowledge  

A little bit about us: 

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

We’ve got you covered: 

• Competitive salary + performance bonus  
• Unlimited Paid Leave Policy after 90 days  
• Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents 
• 100% Employer-paid Dental & Vision benefits for employees & dependents 
• 100% Employer-paid Life, STD, and LTD benefits 
• 401(k) plan with match up to 4% 
• 100% paid parental leave up to 16 weeks 
• Up to $1200 Learning & development allowance annually  
• Up to $1200 monthly Health & Wellness stipend annually 
• Up to $2000 Employee referral program 
• Paid holidays annually 

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.