Application Support Engineer

Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

Medalogix is dedicated to empowering individualized patient care with innovative, data science-driven solutions that transform healthcare. The Company's machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

Medalogix is currently seeking an experienced QA Engineer with a focus on making a considerable difference in the quality, superiority, and reliability of our products. Reporting to the Director of Quality, this position's responsibilities will be centered around analyzing, testing, and reporting on our product's overall quality. The feedback you compile will be used to modify and strengthen our product line to provide customers with excellent results. Whether you are testing functionally or at the feature level, designing test models and comparison parameters, diagnosing problems, or collaborating with your team, the opportunity is there to improve our products and processes through various tools like Azure DevOps, SQL, Snowflake, etc.

A successful candidate possesses high work ethic, excellent communication skills, strategic thinking abilities, and strong analytical skills.

Why Medalogix?

Passionate Culture- Our success originates from our dedicated and incredibly talented team that operates with shared set of core values: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together. In 2022, we earned the Great Place to Work Certification.

High Growth - Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years.

Meaningful Work - Our products are used by healthcare providers in their day-to-day care programs. Our company's work directly impacts patient care in the home.

Leading Technologies - At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinned by data science and data engineering. Our technology team is passionate about using leading tools and practices in our daily work. Our market leading products are designed to equip home health and hospice agencies with technology to provide the right care at the right time. Medalogix products have received recognition from The Boston Globe, Fierce Healthcare, Becker's Hospital Review, HIMSS, and Harvard Business Review

Competitive compensation & benefits - Medalogix provides big company benefits in a smaller company environment. We provide competitive compensation along with awesome benefits including 401(k) matching.

Role Overview:

The Application Support Engineer is a key role in our operations organization reporting to the Sr. Director of our Application Support team. They will be responsible for the set up of clinical data feeds from our clients through to our batch data ingestion processes for use in our product platforms. This will include being able to help clients set up scripting used to extract data from the clients database through to our environments for processing. They will help establish automated schedules and understand best practices to ensure a stable flow of data.

In addition, the candidate will continue to support our clients beyond the initial set up and ensure we receive data based on scheduled intervals, help the client as necessary to work through any issues preventing the extraction of data, as well as any potential internal issue preventing us from ingesting the data into our product platform. The candidate will be highly motivated to understand the existing processes in place along with any challenges faced. They will tactically resolve any issues preventing the data ingestion feeds from processing to completion but also look at how to prevent future issues or automate resolution to ensure continued stability. A great candidate will bring passion and discipline for managing the stability and availabiltiy of production systems.

A successful candidate will keep production applications stable, available and functioning appropriately. They will ensure data feeds from customers are active. They will have elevated the company's maturity in ways that build on our great culture today.

Duties & Responsibilities:

• Monitoring of production business applications and Data Ingestion processes
• Support of data in
• gestion processes, ensuring healthy data flow and the ability for customers to make critical clinical decisions
• Facilitate the onboarding efforts for new client data feeds
• Create proactive solutions for monitoring & detecting potential issues, ultimately resolving an issue before they can impact the business & customers
• Collaborate with engineering to get necessary platform enhancements for support & operations that help drive stability, visibility and early detaction to remediate concerns before impact
• Interact and communicate with client side technology teams as needed
• Participate in on-call rotations
• Support and enhance our collaborative and innovative team culture that spans the organization
• Mentor, challenge, and grow your peers on the Medalogix technology team
• Working knowledge of Sql, SQL Server, Snowflake, Powershell and Bash scripting
• Ability to triage production incidents and resolve issues across batch data processing flows
• Improvement mindset focused on automated monitoring/alerting and remediation
• Prior experience supporting batch data processing and other relevant experience desired
• Strong communications and presentation skills
• Experienced in Windows and Linux operating based systems
• Capable of work in a highly collaborative, team based culture
• Continuous knowledge oriented to develop new skillsets and learn new tools

Experience & Qualifications:

• Working knowledge of Sql, SQL Server, Snowflake, Powershell and Bash scripting
• Ability to triage production incidents and resolve issues across batch data processing flows
• Improvement mindset focused on automated monitoring/alerting and remediation
• Prior experience supporting batch data processing and other relevant experience desired
• Strong communications and presentation skills
• Experienced in Windows and Linux operating based systems
• Capable of work in a highly collaborative, team based culture
• Continuous knowledge oriented to develop new skillsets and learn new tools

Benefits

• Highly sponsored healthcare plans to choose from (PPO, HSA, and FSA)
• Optional Dental and Vision insurance
• 401(k) with company match; immediately vested
• Education Assistance Program/Employee Assistance Program
• Generous maternity / paternity leave
• We celebrate our wins with team events/outings
• Generous Paid Time Off + 8 Paid Holidays
• Free downtown parking
• Discounted in-building gym