Application Support Engineer

We are searching for an Application Support Engineer. On this role you will encompass the first- and second-line support, application administration, vendor liaison and basic authorship of supporting documentation for a specific set of engineering/ operational applications.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.

#LI-DNI

Responsibilities

• Provide initial support for: user administration activities, reporting of application status and issues, troubleshooting application issues, incl. data ingress /egress
• Issue escalation to support vendors and facilitating issue resolution in accordance with commercial vendor agreements
• Ensure system availability
• Maintain application configurations
• Maintain application documentation such as User guides or supporting technical information
• Provide application maintenance activities: applying system updates such as application patches, database scripts and migrations, ensuing data integration links are operational and interfacing with technical teams for infrastructure support (e.g. backups and application of system patches), and cyber security tasks
• Oversee and carry out assigned work with particular emphasis on product quality
• Perform all duties with due regard to the health, safety of self, others and of the environment in which they are undertaken
• Ensure that assigned tasks are delivered to a high standard, in a timely manner and in line with product requirements

Requirements

• Experience with Aveva PI Administration, configuration and system maintenance
• Fundamental SQL database administration
• Understanding of networking concepts
• Excellent communication skills, written and verbal
• Strong analytical skills
• B2+ English level proficiency

Nice to have

• A degree in a technical discipline and/or an ITIL qualification
• Previous experience in oil & gas and/or engineering environment
• Previous experience with Aveva PI data integrations for visualizations and reporting
• Service Now (ServiceNow product)
• XHQ (Siemens product)
• Seeq (SeeQ product)
• IntelaTrac (Aveva product)
• Energy Components (EC) (Quorum product)

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM Kazakhstan is a team of technologists and innovators united by a passion for technology. Today, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM Kazakhstan received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.