Application Support Engineer

POSITION OVERVIEW:  Under the supervision of the Application Support Manager, the Application Specialist is part of a team responsible for the ongoing support of business applications, including Office 365, Box, Zoom, Adobe and OneDrive. The Application Engineer will become a technical resource on the supported applications and will learn and understand the key technical processes. The Application Analyst works closely with other IT staff and third-party vendors, as applicable. This role requires hands-on trouble ticket support and engineering of solutions to meet the complex requirements of a Healthcare environment.
POSITION DUTIES and RESPONSIBILITIES:

• Responsible for the day-to-day maintenance of the assigned applications to include providing tier 1 and tier 2 application support for systems of responsibility: log and track issues to resolution; perform analysis of issues to either resolve or escalate; identify workarounds where necessary, communicate & coordinate with vendor support teams and internal IT staff
• Configure, maintain, and support collaboration platforms such as Zoom, O365 and integrations, Teams, OneDrive, Adobe and Box. Additional experience with migrating data from Box to other collaboration platforms such as OneDrive a big plus
• Support, configure and administer collaboration solutions to meet the institutions requirements
• Evaluate and recommend new collaboration tools and technologies to improve productivity and efficiency
• Assist in the evaluation of new technologies in the collaboration and productivity tool space
• Manage Box user accounts, permissions, and access control to ensure security and data integrity
• Monitor system performance, troubleshoot issues, and implement solutions to optimize the platform
• Provide technical support to end-users and develop and maintain documentation, policies, and procedures for applications in the collaboration and productivity portfolio
• Work with stakeholders to understand their collaboration needs and the best tool in our portfolio to recommend.
• Monitor and troubleshoot issues related to audio, video, and screen sharing during Zoom meetings.
• Assist in the planning and execution of large-scale virtual events or webinars using Teams and Zoom
• Collaborate with IT and security teams to ensure compliance with company policies and procedures

POSITION QUALIFICATIONS:  

• Bachelor's degree in Computer Science, Information Technology, or related field or hands on experience
• Minimum of 3+ years of experience in administering and managing collaboration tools and platforms
• Strong technical skills in collaboration software such as Microsoft Teams, Box, OneDrive. Zoom, Box, Slack, Google Workspace, SharePoint, Windows 10, Windows 11, iOS. MAC a plus
• Knowledge of IT security and compliance policies and procedures
• Experience with Cloud based applications a plus
• Excellent communication and collaboration skills
• Strong Customer Service Skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Detail-oriented and able to multitask in a fast-paced environment
• Ability to work both in a team and on an individual basis without direct supervision
• Ability to work under pressure in a timely fashion

Company Overview
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!