Application Support Engineer

BAIN CAPITAL OVERVIEW

Established in 1984, Bain Capital is one of the world's leading private investment firms with over $160 billion in assets under management. Bain Capital's family of funds includes private equity, public equity, leveraged debt assets, and venture capital. Our competitive advantage is grounded in a value-added investment approach that enables the firm to deliver industry-leading returns for its investors. Headquartered in Boston, our offices span over four continents with locations in Chicago, Dublin, Hong Kong, London, Melbourne, Mumbai, Munich, New York, Palo Alto, San Francisco, Shanghai, Sydney and Tokyo.

DESCRIPTION:

This position will be working for the firm's Application Support Technology team, and will provide support across business units, with focus on our Capital Markets and Platform Services groups. The person will participate at various levels in a broad variety of technology related initiatives from inception to implementation and support. The person will triage support issues and data inquiries and escalate to internal teams as needed. This position will also include producing documentation for known issues, onboarding support procedures for new applications, performing release management for non-proprietary applications, and working on firm-wide initiatives pertaining to the supported applications and related technology. This is an excellent opportunity for the candidate to learn about Fixed Income and Equity financial products, and the overall investment process from the most highly regarded investment professionals in the industry.

RESPONSIBILITIES:

• Monitor and triage jobs and system integrations
• Facilitate access and user requests for complex or sensitive systems
• Collaborate with internal and 3rd party vendors to drive resolution of production support items
• Manage and triage major or minor production system incidents
• Monitor and manage a support queue
• Document status and resolution of incidents, requests and problems
• Perform data gathering tasks in support of audit and regulatory filing activities
• Work closely with app development teams, to propose and suggest improvements and enhancements to applications and solutions being developed
• Support system patching and application lifecycle process
• Participate in corporate / firm-wide technology initiatives
• Research and respond to data inquiries
• Assist with system access certification activities
• Assist with basic reporting and system automation efforts
• Assist with production software release activities
• Support business continuity / disaster recovery planning and testing efforts

REQUIRED TECHNICAL SKILLS:

• 2-5 years' experience in an application support or similar technical role
• Strong troubleshooting and analytical skills in a Microsoft Windows environment
• Highly motivated individual, able to drive problem resolution from inception to closure
• Strong communication skills
• Experience in the financial industry a plus

ADDITIONAL TECHNICAL SKILLS:

• Experience working in and administering Windows Desktop and Server environment
• Intermediate Microsoft SQL skills
• Basic to intermediate experience with scripting languages, including one or more of the following: Python, VBscript, PowerShell
• Experience supporting data pipelines and ETL jobs, such as with SSIS
• Experience with BI tools like Cognos or Tableau
• Experience with managing and supporting applications on external cloud platforms, such as SnowFlake, AWS, MS Azure a plus
• Understanding of DevOps principles and familiarity with Agile principles a plus
• Experience with supporting web scraping or large data gathering jobs
• Workday experience a plus

Desired Background/Education:

• MIS or CIS undergraduate degree preferred