Application Support Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the Application Support Engineering team you will be responsible for maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your Primary Responsibilities:

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and advance as needed
• Gather requested documentation in support of ongoing audits requests
• Implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor Dashboard to provide better transparency into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Implement renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

NOTE: The Primary Responsibilities of this role are not limited to the details above.

Qualifications:

• Minimum 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Experience with using ITIL Change, Incident and Problem management processes.
• Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis
• Tackle and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization
• Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments
• Experience in Distributed Application Support
• Hands on experience in Unix, Linux, Windows, SQL/PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Knowledge of Cloud Technologies (AWS services (S3, EC2, Lambda, IAM roles, Postgress)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Mainframe solving and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Mainframe scheduling (Job abends, Predecessor/Successor)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.