Application Support Engineer I

About Working at Commerce

Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.

About This Job

The Application Support Engineer is an expert technical resource whose primary role is prepare the application environment for receipt and implementation of one or more applications, implement and configure software, automate implementation activity whenever possible to minimize manual intervention, monitor, validate and repair the application in all environments, interface with development teams and vendors as necessary to report defects and receive fixes for implementation, coordinate with other IT support units for services not directly provided by the support team. The Application Support Engineer is the technical expert on how the application operates in the technical setting. This is a second level support role.

Essential Functions

• 2nd level technical support for application issues and outages
  • Manage security certificates and renewal
  • Responsible for addressing environmental alerts related to key technical components of the application (storage, memory, cpu, application logs)
  • Manage creation and support of job scheduling functions required for the application
  • Provide the IT response to all non-code security vulnerabilities for the application
  • Interface with development teams and vendors via established problem tracking processes to report, track, and resolve issues within the application
  • Participate in the on-call support for one or more applications
  • Manage the periodic testing of the application for disaster recovery
• Monitor the on-going reporting of end user issues according to IT service level expectations resolving when possible and escalating / involving other when direct resolution is not possible
• Utilize report writing tools to create custom reports that enhance the ability to support the application or extend the feature set of the base application
• Manage small-scale projects to PMO standards to upgrade the application or otherwise support structured change activity
• Support application installation, configuration, and progression through multiple environments
• Supports application installation, configuration, and progression through multiple environments
  • Configures single sign-on functionality
  • Configures database and remote filesystem mounts that support the application
• Adhere to established change management processes and standards including creation and tracking of change records, development of required support documentation or other documentation that enhances support or understanding of the application
• Develop automation utilizing Puppet or other scripting tools to automate the delivery of the application into the environment or maintain the state of the environment as specified by the application
• Manage the creation and implementation of environmental and application alerts for the application. This activity includes the development and configuration of application-specific alerts that are custom to a specific technical or business scenarios directly related to the application's health.
• Prepare environments for testing of new code releases and support testing activity through operational validation and direct manual testing as necessary
• Utilize automated testing tools and frameworks to develop automated testing of the application for integration testing and end-user testing
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Nimble learner who readily tackles tough assignments and is willing to try something new and welcome failure for growth.
• Excellent troubleshooting skills
• Ability to recognize when an existing process or missing process may be improved with changes and ability to contribute innovative ideas.
• Ability to understand modern technology to have a technical conversation about an issue, request or recommendation
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
• Is familiar with common application runtimes including Java, .NET, Tomcat, JBoss, Apache or others as appropriate.
• Intermediate to Advanced level proficiency with Microsoft Word, Excel and Outlook.
• DevOps E/Puppet/ELK Stack experience preferred

Education & Experience

• Technology certifications/Associate's degree/Bachelor's degree or equivalent combination of education and experience required.
• 1+ year of application support experience required

Work Schedule

• Will participate in the on-call support for one or more applications.
• Hours may vary but should be flexible to work between the hours of 7am-4pm/8am-5pm.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time