Application Support Engineer II (Retail)

Job Description

We're looking for and enthusiastic individual who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. 

Key Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution 
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues 
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
• Ability to understand the application both functionally and technically 
• Refer to internal database or external resources to provide accurate tech solutions 
• Ensure all issues are properly logged 
• Prioritize and manage several open issues at one time 
• Prepare accurate and timely reports 
• Document technical knowledge in the form of notes and manuals 

Skills and Experience

• 5+years of experience as an Application Support Engineer. 
• Working knowledge of SQL,Mongo Databases & basic network configuration 
• Knowledge in DB and APIs 
• Coding skills are a huge plus point 
• Previous experience in application, production or product support 
• Ability to learn and master employer-specific software 
• Complex problem solving 
• Written and verbal communication skills 
• Ability to diagnose & address application issues 
• Candidate should be ready for rotational shift 
• Basic understanding of IoT and software - preferred 

Perks and Benefits

• Competitive compensation and generous stock options  
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper  
• Work on the latest and coolest technologies – everything is home-grown and built ground-up  
• A dynamic work environment with a strong sense of community and collaboration  
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  
• Exciting opportunities for career growth and development  

The salary range for this position is $60,560 - $102,500. The salary range describes the minimum to maximum base salary range for this position across applicable US locations.This position is also eligible for a bonus whereby total compensation may exceed base salary depending on individual performance.The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Your recruiter can share more about the specific salary range during the hiring process. In addition to the compensation listed, this position is eligible for equity compensation. 

Current Tekion Employees – Please apply via Greenhouse Internal Job Board