Application Support Engineer III

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

About This Job

The IT Department is a significant driver of Commerce Bank's success. We are the innovative and creative problem solvers who support the applications, maintain a secure network, and determine how to implement initiatives that aid the business units. The banking industry is evolving every day, giving us the ability to learn new technologies and grow to meet the needs of the bank, and at Commerce, we believe our people are what set us apart from our competitors. We are looking for candidates that share the same passion for technology as we do. We want to work with innovative and team-oriented people who have fantastic problem-solving skills.

We are looking for talented individuals who can provide administration and support of key applications across multiple platforms using leading edge technology. In addition, they will consult with IT application groups, IT architecture, project management, and security to ensure that appropriate considerations are made. They need to possess an understanding of application environments, interfaces, third-party components, and integration architecture.

Essential Functions

• Provide administration and support of key applications across multiple platforms
• Provide day-to-day support and monitoring of servers and client applications
• Provide after-hours support
• Manage incidents according to IT policy and procedure
• Analyze and provide root cause analysis on performance, stability data and metrics
• Collaborate cross-functionally with business users, project managers, application managers, infrastructure teams, and other engineers to achieve product and team goals
• Develop automation utilizing scripting tools (i.e., Puppet) to automate the delivery of the application into the environment or maintain the state of the environment as specified by the application
• Provide recommendations for continuous improvement
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong knowledge of RDBMS
• Strong knowledge of Web (Apache)/Application/Database Linux/Windows/AIX servers
• Strong knowledge of Java
• Desire and ability to mentor, share skills, knowledge, and expertise
• Ability to read and write queries and stored procedures in SQL, SQL Server and DB2
• Ability to work collaboratively with internal and external stakeholders and users
• Strong analytical, problem solving, and live environment debugging skills
• Ability to increase productivity and efficiency
• Ability to work in a dynamic and collaborative team environment utilizing Agile
• Ability to quickly learn and apply new concepts, principles, and solutions
• Demonstrate dependability and commitment to projects and tasks via initiative, ownership, and 7x24 availability
• Ability to apply project information based on the needs of stakeholders in various settings
• Ability to take constructive action to navigate difficulties or obstacles and stays focused and composed in stressful situations
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

• Bachelor's degree in Computer Information Systems, Computer Science, or equivalent combination of education and experience required
• 5+ years IT experience required
• DevOps experience required
• Experience with .NET Framework 4.5, .NET Core, SQL Server 2019, MS Server 2019 required
• Experience with ELK Stack, Nagios, and Python preferred
• Experience in Agile methodologies preferred

This is Remote position within the Kansas City area. #LIREMOTE

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Application Support Engineer II & III job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $78,000 to $104,000 annually. Depending on the job level, this position may be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time