Application Support Engineer - SalesForce

About the Role:

Reporting to the Engineering Manager, you will be the main subject matter expert in the daily support, maintenance, and enhancement of commercial and custom/proprietary developed enterprise-level software applications. Partner with multiple support teams to troubleshoot and resolve customer issues or requests. Be an internal expert in assigned technology products and design, program, debug, and modify complex software enhancement features or new software products.

You Will:

• Support daily production/non-production issues, act as escalation point to resolve urgent and complex issues and manage expectations.
• Implement solutions which include Salesforce (Sales and Service cloud) in a cloud and on-prem ecosystem
• Demonstrate the ability to effectively work with Business Analysts, Architects and End-users on requirements, impact analysis, solutioning and implementation
• Understand and apply Salesforce best practice solutions.
• Define and implement appropriate governance controls and processes for Salesforce
• Work with various application product and technical teams on proactive monitoring and system health check
• Analyze issues with the focus of determining cause and understanding patterns to improve the product, delivery methodology and overall organization.

You Have:

• Experience in advanced (e.g. Tier 2 or Tier 3) software support.
• Bachelor's Degree in Computer Science or Information Technology or related field.
• Intermediate level knowledge of Enterprise SaaS Applications, their related architectures and cloud integration services
• Intermediate to Advanced working experience on Salesforce Sales and Service Cloud Platform
• Hands on experience implementing salesforce flows, triggers, validation rules, Apex programming, Visualforce etc.
• Intermediate level knowledge to administer Github, Jira and Confluence.

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This role is not intended to be based and/or filled in NYC and therefore the salary is not published. If you are an NYC resident and wish to be considered for this opportunity, please reach out to the recruiter listed on the posting and they will be happy to provide you any further information.