Application Support Engineer (Unix)

Job Description We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our data solution Services division.
This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.
On a day to day basis Application Support analyst will be responsible for:• The resolution of all user and technology issues on the Production instance of the data solution application suite.• The support and maintenance of the various Cloud and Linux based applications. • Monitor and troubleshoot the batch jobs • AWS/Cloud based monitoring • Coordination and execution of all software deployments into Production environments.• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management• Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues• Pro-actively improving the quality of systems and service, and increase business value• Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale• Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas.
Qualification:
Bachelor degree in Computer Science with at least 5 years of Application Support experience.
Tech Skills:• Experience supporting AWS cloud based applications• Python/Shell Scripting• AWS - S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS• Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana• Schedulers - Glue/Bridge/Step/Control-M / Autosys• Monitoring - Geneos, Datadog / CloudWatch
Prior knowledge in JAVA is a plus
Soft Skills:• Strong written and verbal communication skills• Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.• Self-driven & proactive • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.