Application Support for Kapital

Job Description The CIB Rates PM Tech team is made up of technical & self-motivated professionals who passionately care about the stability of applications and provide with out of the box solutions for their betterment. Every team member has end-to-end responsibility including understanding an issue, finding solutions, implementing the solution and then scaling across CIB applications. The individual should have proven skills to produce quality results to support highly critical business needs. Working closely with the development team, application support/operations teams and business users to ensure production environment's integrity will be an important part of this function.
The CIB PM Tech team manages the strategic initiatives across all the CIB Production Management applications for synthetic monitoring, DevOps, cloud adoptability, cyber-security, monitoring automation, capacity management, resiliency, hygiene and more.
Responsibilities

• Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for all applications in scope of support
• Help monitor and improve monitoring of the application suite and proactively fix potential issues
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Act as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation
• Serve as a liaison to Application owners, Production owners and GTI for the strategic initiatives
• Be able to develop and maintain strong relationships with Application Development and DevOps teams to prioritize issues / bugs in production
• Recommend system changes to reduce manual intervention in monitoring or managing system performance / stability / availability
• Ability to effectively manage multiple streams of work and to organize self (and others) to deliver in a timely fashion
• Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
• Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and development teams to improve reliability, stability and capacity management
• Communicate with various levels of management regarding system issues. Run forums to educate and share best practices and tools to the Rates Production Management team

Technical Expertise

• 5 - 7 years' experience in Production Support / Maintenance / DevOps roles, ideally within financial services or a large-scale technology firm
• Experience in supporting trading applications will be considered as an edge
• Good analytical and problem solving skills
• Hands on experience in Geneos monitoring and expertise in setting up entities, samplers, rules, etc. is a mandate
• Programming languages: Working knowledge of Object Oriented Programing is a mandate. Experience in Small Talk, Python, etc. preferred
• Database: Hands on experience in ORACLE, MySQL, or SQL server with hands on experience in SQL and stored procedures
• UNIX (RedHat Linux) skills including Unix Shell Scripting - ksh, perl, bash etc. are a plus

General Competencies

• Proven complex problem solving/management skills and a strong eye for detail
• Proactive individual showing eagerness to learn and a strong sense of ownership
• Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
• Strong incident management and problem investigation skills with ability to learn new skills quickly to add value to the process
• Excellent communication skills (verbal and written) in English, providing clear problem descriptions and resolutions
• Excellent interpersonal relationship / teamwork skills
• Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.