Application Support Lead

A snapshot of what you would do:

The Key function of the Application Support Lead is to provide Subject Matter Expertise and Technical Leadership for production client installations of the apexportal and smartVM products. The Application Support Lead will play a critical role in the product's success by working with the Application Support Team to ensure effective and efficient support of the apexportal and smartvM solutions that meets Clients' business needs/expectations while meeting SLAs.

Required Skills:

• Bachelors' degree in Information Technology, Computer Science, or related field is required. Masters' degree in Information Technology, Computer Science, Engineering Management, Analytics or related field is preferred.
• 3+ years leadership experience in managing global teams.
• Experience providing 24/7 support to global users.
• ITIL certification and relevant experience.
• SDLC experience in web hosted applications.
• Ticketing tool admin experience (managing assignments, ticket allocations, reporting, and SLA adherence)
• 2+ years of experience in Data definition, Data Manipulation, Data Control, and Transactional Control Concepts with relational databases such as Microsoft SQL Servers (SSIS), or Oracle 10g.
• 2+ experience in Change Management process
• REST/SOAP API experience
• 3+ years of customer-facing experience with large customers.
• Expert communications (written and verbal) with subordinates, leadership, and external customers.
• SOC compliance

POSITION REQUIREMENTS

• 4 or More Years of .Net (C#, VB.Net, etc.)
• 2 or More Years of Entity Framework
• 2 or More Years of WCF / Web API / WPF
• 2 or More Years of MVC
• Strong SQL skills
• Prior experience and usage of ADO Entities
• Deep Win Forms Knowledge
• TFS (Team Foundation System)
• Strong Object-Oriented Development fundamentals and expertise
• Experience with Design Patterns and Coding Best Practices
• Ability to juggle multiple projects and course correct as business drivers change
• Experience developing applications on Windows Server environments
• Experience working with Agile Development methodologies

About Us:

apexanalytix is the world's leading provider of supplier portal software;trusted supplier data; controls, auditand analytics software; and AP recovery audit services. Weprotect $4.6Tin spend andprevent orrecoverover $2.5Bin overpayments annually, and our client portals activelysupport over 3M suppliers- more than any other supplier network.We serve Global 1000 clients on6 continents, in virtually every country in the world, and are fluent in languages covering98% of global trade.

apexanalytix's Culture:

Our culture drives everything! We live our culture ofperformance, respect, candor and fun-in that order.We are committed and passionate aboutperformancein delivering value to our clients and generating feelings of goodwill, trust and partnership. Sincererespectfor each other, our diverse backgrounds and our well-being are our cornerstones. We value open andcandidrelationships with each other, our clients and our communities. And, life is too short to not havefun! We look for team players who possess the qualities of being humble, hungry, and smart. We recruit candidates who will strive for accountability in performance and career growth, serving fortune 1000 clients in long-term respectful relationships, and working in a diverse and caring environment.

Perks:

We owe our growing success to our team of bright, passionate, and innovative individuals. We truly value our associates and strive to provide the highest quality benefits program offering competitive compensation packages with tailored bonus plans and generous benefits. Our benefits include: health plans (medical, dental, optical, life insurance, disability insurance, FSA, HSA employee assistance program, supplemental insurance options and pre-paid legal), generous paid time off plan, 401k plan, flexible work schedules, wellness programs (company fitness and weight loss challenges, financial wellness software tool, and gym membership stipend), associate and customer referral bonus programs, and paid community hours. And here at APEX, you won't get lost in the shuffle. Our focus on internal training, growth and development, results in over a quarter of our open positions, filled with internal promotions annually! With resources such as a strong Mentor Program, Internal Training Portal, Education, Tuition, and Certification Assistance, we provide the tools for our associates to grow and develop. If you are looking for a place to shine, come join the team!