Application Support Manager

Job Title: Manager, Application Support

Location: US-GA-Atlanta (Sandy Springs - hybrid)

FLSA: Exempt

Job Overview:

In this role, you will be responsible for overseeing the day-to-day operation of the application support team. This includes triaging, identifying, and prioritizing tickets, as well as managing the resolution of issues and bug fixes. The Sr. Application Support Manager will be responsible for coordinating with various business units to ensure that support activities are aligned with business needs and objectives.

Job Responsibilities:

• Manage the day-to-day operation of the application support team, including prioritizing issues and coordinating support activities
• Perform tier 3 application support, including troubleshooting issues, performing root cause analysis, and implementing bug fixes and code fixes as needed
• Work closely with developers to prioritize issues and ensure that they are addressed in a timely manner
• Coordinate with various business units to ensure that support activities are aligned with business needs and objectives
• Manage the team's workload, including assigning tasks and setting deadlines
• Conduct regular performance evaluations for team members and provide feedback and guidance as needed
• Ensure that the team is following best practices and procedures for issue resolution and escalation
• Stay up-to-date on new technologies and techniques related to application support, and share this knowledge with the team
• Responsible for application environment management

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology or a related field is preferred
• Experience performing tier 3 application support
• Experience managing/leading application support teams
• Strong problem-solving skills and ability to troubleshoot issues, including database problems and code issues
• Excellent communication and collaboration skills, with the ability to work effectively with team members and stakeholders across various business units
• Proficiency in SQL is required; experience with Java and/or API's is a plus
• Must be authorized to work in the U.S
• Must be able to successfully pass a background check

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.