Application Support Olympic

Company Description

Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.

In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia. Also in 2022, we were certified as a Great Place to Work©.

In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.

Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.

Job Description

This position is created to handle Application Support activities. The candidate will provide support for WM Core Banking Application (Olympic) and related interfaces. He will play a major role in handling Incidents, BAU service requests, end-users queries, and Application Support activities in shifts.

Main Tasks

• Provide L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain / Enrich knowledge articles.

Qualifications

Technical Skills:

• AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Olympic / Midas knowledge

Qualification & Experience:

• Total 5+ years of overall IT experience
• Total 2+ years of in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• At least 1 to 2 years of experience as first & second-line (L1 and L2 support)

Language Skills:

• English - Expert

Soft Skills:

• Strong critical thinker with problem solving approach
• Excellent verbal and written communication skills
• Willingness to continually update and enhance skills
• High level of persistence, can-do attitude & pro-activeness

Additional Information

• Hybrid working model in Lisbon