Application Support Specialist

We are seeking a skilled Application Support Specialist to join our team for a Managed Service engagement focused on the Zeus Platform, a cutting-edge Data and AI platform.

This role is essential in ensuring the efficient resolution of L3 incidents and the management of Change the Bank (CTB) initiatives. You will collaborate closely with various teams to maintain a transparent and well-governed framework for incident management.

#LI-DNI

Responsibilities

• Investigate and resolve L3 incidents, including source code changes, in a timely manner
• Prioritize and manage the queue of L3 incidents for each application
• Collaborate with internal teams to enhance incident resolution processes and share insights
• Leverage any unused capacity in L3 services to support CTB initiatives, optimizing resource allocation
• Maintain thorough documentation of incidents and resolutions
• Provide risk analytics support, particularly related to Credit Value Adjustment (CVA) and Debit Value Adjustment (DVA) processes
• Participate in continuous improvement initiatives to enhance service delivery

Requirements

• Proficiency in AKS and Docker for container management
• Experience with GitLab for version control and CI/CD processes
• Familiarity with HashiCorp Vault for secrets management
• Strong knowledge of MongoDB for database management
• Experience with Puppet for configuration management
• Proficiency in Python and PowerShell for scripting and automation
• Solid understanding of risk analytics, particularly in relation to CVA and DVA
• Strong problem-solving skills and the ability to work under pressure
• Excellent communication skills and a collaborative mindset

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.