Application Support Specialist

We are looking for an Application Support Specialist to support an online PC and Mac online store that offers developers an industry-competitive revenue share and direct relations with creators and players for one of the biggest entertainment companies.
In this position, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and many other internal teams to execute the title release production effort.
It is a fully remote position offering you the flexibility to work from any location in Poland, whether it's your home or one of our well-equipped offices in Gdansk, Katowice, Krakow, Lodz, Warsaw, or Wroclaw.
If you're ready to make an impact in a dynamic environment, we want to hear from you!

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Responsibilities

• Support onboarding partners and their products for publishing and promotion on the store
• Coordinate release plans with partners to ensure smooth publishing execution of content delivery for the client's web, launcher, and mobile experiences
• Validate product readiness - support Partner iterations via dedicated communication channels and be an effective collaborator capable in working well with a defined set of tasks, assisting others and driving towards solution based outcomes
• Manage general title management data and task inventory status

Requirements

• 1-3 years of release management experience (service delivery coordination, helpdesk assistance, etc. Experience in gaming would be a great plus)
• Strong Production skills
• Effective organizer with proven solid time management and prioritization aptitude
• Excellent communication skills with experience in external partner engagement
• Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
• Ability to multitask with dexterity in switching from uploading/updating builds, end-to-end testing, propping CMS content to staying on top of third-party communications in a timely fashion
• Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace
• Familiarity with JIRA and Trello is preferred
• Desire to leave things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience
• Previous experience in application support
• Strong knowledge of operating systems related to application support

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.