Application Support Specialist - 2nd level support

We are now looking for a Application Support Specialist to join our RELEX family in Atlanta. You’ll join the Technical Support team – a team of highly skilled professionals who solve complex and unique issues as specialists in the 2nd line of support for RELEX customers. You will help the team achieve this goal by satisfying our customers' needs and respecting our SLAs (Service Level Agreement). 

Our Technology team enjoys a challenge. They’re hungry to learn, and don’t hesitate to ask what, why, and how. They get to work with our unique, in-house database engine to create high-quality scalable code (just imagine, thousands of stores, millions of products, and billions of rows of raw data!) Their expertise positively impacts the environment and business processes around the world; alongside international colleagues, they drive change and develop solutions that become our pioneering end product. From functional programming, machine learning and interesting algorithms, to building big data pipelines, they’re behind it all.  

Join us as an Application Support Specialist, and this is some of what you’ll be doing:

• Providing software support for global customers facing issues in their production environments 
• Handling complex Application Support Requests such as missing data (data reporting and error verification), complicated problems with scheduled runs (maintaining customer’s platforms), integration troubleshooting, and application performance issues 
• Maintaining SaaS service including setting up, refreshing, and upgrading RELEX software environments 
• Writing and maintaining a knowledge base of instructions on how to solve issues for the 1st level of support 
• Mentor and educate the 1st level of support 

We're looking for: 

• Bachelor's degree or 1 to 2 years of work experience in the field of Information Systems Technology, Computer Science, or similar field 
• Basics skills of Linux/Unix 
• Knowledge of databases and version control systems 
• Effective troubleshooting and diagnostics skills 
• Good written and verbal customer communication skills 
• Experience with using ticketing systems (Jira, ServiceNow, etc.) 

What we consider as an advantage:  

• Other language skills 
• Scripting skills in any modern scripting language (Shell, Python, Ruby, etc.) 
• Work experience in IT support or customer service 
• Networking Knowledge 
• Cloud/Hosted environment experience preferred
  

Our US Office:

RELEXians can be found around the world, and while we have team members working in 30 states, here, our main office is in Atlanta, Georgia. With a new, inviting and cool office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!

Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:

• Competitive compensation
• The choice to work wherever and however you are most productive
• 15 days of paid time off, 12 paid sick days, and 13 company holidays

We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course we offer all standard health benefits with various plans to choose from. But that’s not all. 

We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now.

About RELEX: 

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region. 

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.  

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.