Application Support Specialist

Job Description:

This position is the first line of help when internal users encounter problems or defects with products and programs. They answer telephone inquiries, respond to emails and perform in-person support sessions. The team member needs a combination of technical and interpersonal attributes to streamline the user experience using internal applications in support of the service business.

Application Support Specialist Job Duties:

• Review application support requests, provide resolutions if available, and assign to a higher-level support group if necessary
• Support orientation of new users of existing applications
• Leverage ITSM tool to communicate with end users and document status
• Seek process improvement and problem management opportunities
• Provide information by collecting, analyzing, and summarizing service incidents
• Performs root cause analysis and recommends corrective action for given problems
• Provide advice and/or training on proper use of application software
• Create/update application knowledge base user documentation
• Perform other duties as necessary

Knowledge, Skills, Abilities and Other Characteristics

• Strong analytical and problem-solving abilities with attention to detail
• Ability to analyze information, present findings, and recommend courses of action
• Strong customer relationship skills
• Organized, self-motivated and detail-oriented
• Ability to maintain detailed documentation and communications
• Strong communication skills, on the phone, in-person and electronically (i.e. e-mail, IM, text)
• Strong computer skills

Background Requirements

• High school diploma
• 3-5 years of experience working in a service delivery environment
• Experience using Microsoft Windows operating systems
• Experience using ServiceNow
• Familiarity with a variety of technologies, including PCs, networks and software applications

The pay range for this position for a New York City resident is $45,011 - $71,070.00 salary and represents the low and high end of the Agiliti pay range for this position. The pay offered may vary depending on job-related knowledge, skills, and experience. Short-term and/or long-term incentives may be offered based on the position. Base pay information is based on market location. Applicants should apply via Agiliti's internal or external careers site.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee Stock Purchase Program (ESPP)

Tuition Reimbursement

Paid Time Off

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Application Support Specialist

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

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