Application Support Specialist Level 1 - Internship

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and .

Your Role and Responsibilities
This role Service Desk Level 1 offers support to the clients and client resolution teams and act as a single point of contact on an operational support project structured on ITIL Framework.
You will have the possibility to work in a multinational team having a Senior colleague to guide you through the processes and tools during internship.

The Internship program is for a determined period of 3 months with great desire to extend the collaboration on a regular contract centered on a positive feedback.

Responsibilities :

• Open and assign incidents/ service requests as per internal process/ procedures received from different sources: phone email ticketing tools;
• Process user and access management requests;
• Communicate follow up and manage centralize distribution lists via Email Exchange Console;
• Send mass mails and notifications emails to customer for the maintenance window or unavailability of the applications and platforms in scope;
• Publishing documentation on different sites;
• Driving surveys;
• Collaboration and communication with other client stakeholders and project teams to prioritize and ensure incident and service requests resolution.

Required Technical and Professional Expertise

• Last year student or fresh graduate of a technical faculty
• Advanced English skills;
• Logical thinking and problem solving abilities;
• Teamwork good communication skills (both written and spoken);

Preferred Technical and Professional Expertise

• Graduate of an IT Faculty;
• German or French skills represents an advantage;
• Some customer service/ support desk experience;
• Technical skills: basic knowledge of Unix and Windows basic database knowledge;
• ITIL knowledge.