Application Systems Administrator

Application Systems Administrator

U.S. citizenship is required for this position due to Department of Defense restrictions

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrated 75 years of making health insurance easier for those we serve. Proud to be military and veteran ready.

Our Culture

WPS' Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.

In 2021 and 2022, WPS Health Solutions was recognized for several awards including:

• Madison, Wisconsin's Top Workplaces
• Top Workplace national cultural excellence awards for Remote Work and Work-Life Flexibility
• Achievers 50 Most Engaged Workplaces® with the further honor of Achievers "Elite 8" winner in the category of Culture Alignment

Role Snapshot

This position can be filled at the Associate level or Professional level of Systems Administrator.

As our Application Systems Administrator, you will participate in a team of administrators executing as application owners to support COTS (Commercial Off The Shelf) solutions end to end. This will involve assisting or leading installations/upgrades, researching security resolutions, and resolving customer incident reports investigating proactive resolutions. You will need to demonstrate effective communication skills to interpret needs of clients, collaborate with peers to deliver quality solutions, and coordinate with other Information Systems teams.

How do I know this opportunity is right for me? If you:

• Have a broad and wide basic understanding of Information System technologies involving common approaches and themes software vendors utilize
• Are a self-driven individual requiring minimal direction with strong customer focus, strong technical aptitude, and a drive to continuously learn specialized COTS software systems and designs
• Have knowledge and skills to troubleshoot application configuration and performance issues for client server solutions while also participating in distributed system issues that may impact supporting technologies
• Are a passionate individual driven to assist with systems analysis, design, capacity planning, and ongoing regular support needs
• Are excited to aid in research and issue resolution for processing of business data seeking monitoring or proactive measures to improve reliability
• Demonstrate effective communication skills (both verbal and written) with coworkers, clients, and project team leaders
• Have prior experience participating in system administration support role involving a 24x7 rotational on-call support team
• Are knowledgeable about change management practices and being cognizant of ever evolving technological best practices that could be applied to existing solutions
• Can coordinate support and change activities with other teams, e.g. database management, infrastructure configuration, quality assurance testing
• Identify and handle multiple competing initiatives escalating issues when necessary

What will I gain from this role?

• Experience working in a thriving and ever-evolving Agile SCRUM based environment to work on a diverse team
• Working with an advanced technology team supporting highly visible solutions to meet ever growing business functional demands
• Growing within an environment of hardworking individuals with diverse backgrounds and skillsets.
• Experience Interacting with a multitude of different technology platforms - See Preferred technologies listed below
• Driven to provide in-depth root cause analysis, design, and support for department systems
• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries
• Working in a continuous performance feedback environment

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions
• Bachelor's Degree in related field or equivalent post high school and/or related work experience
• Prior experience participating in a software system administration support role

Preferred Qualifications

• Associate Level: 1 or more years of experience in Information Systems performing development work
• Professional Level: 3 or more years of experience in Information Systems performing development work
• Experience with Tibco EDI product stack, Ricoh Process Director, OpenText Intelligent Capture, OpenText RightFax, and/or Cincom Eloquence or similar systems would be helpful
• Grasp of the underlying server operating systems (e.g., Linux/Unix/Windows) and infrastructure standards to be able to troubleshoot situations; Including: Windows Server 2016 and 2019, RedHat Linux 7.x and 8.x, IBM AIX
• Ability to extract and interrogate data from databases to aid in troubleshooting situations; includes SQL Server 2016 and 2019, Oracle, and DB2
• Knowledge and skill to work through and with teams to configure applications servers needed for the COTS applications; includes IIS, JBoss and Tomcat
• Ability to develop and document departmental policies, procedures, application installations instructions, and application support documentation
• Ability to communicate effectively and interface with business end user clients, project or SCRUM team leaders, and other IT departments in implementing new COTS solutions
• Knowledge and skill to restore critical applications as part of the yearly D/R rehearsal.

Salary Range

Associate Level: $50,000 ~ $65,000

Professional Level: $65,000 ~ $85,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside the posted range.

Work Location

This role is open to remote work for this opportunity in the following approved states:

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

Remote Worker Requirements

For remote position, employee is required to meet remote worker requirements, including a designated work station, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at https://speedtest.net)

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
• Competitive paid time off
• Health, dental insurance, Teladoc starts DAY 1
• Review additional benefits here

Sign up for Job Alerts

FOLLOW US!

LinkedIn

Facebook

Twitter

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)