Applications Engineer / Technical Support Specialist (Electrical Design Software)

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications
• Address customer issues over the phone, email, chat, and in person
• Supervise progress on customer cases raised to vendors and 3rd party providers
• Build and deliver software solution training and professional services (online and in-person) for customer implementations
• Author blogs, videos, podcasts, and webinars to educate users and provide self-help
• Suggest improvements to customer design and manufacturing processes in the electrical control systems market
• Build new solution definitions to meet customer challenges using electrical design and manufacturing applications
• Drive customer success with excellent customer interactions and experience

YOU HAVE:

• Bachelors degree in electrical engineering, computer science, mechanical engineering, or equivalent work experience
• 3+ years of related experience, 5+ years of experience preferred
• Fluent in English and Spanish with a strong ability to hold technical (engineering) conversation
• Ability to travel 25% of the time on average with up to 50% and work from a remote home office
• Experience delivering technical support, training, field support, or applications engineering support for software applications. Any implementation experience is highly preferred
• Experience documenting requirements and proposing solutions with preference in the electrical or automation space with any AutoCAD Electrical experience helpful
• Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint, Access)
• Experience working with standard relational databases like MS SQL, E3. series design suite Oracle is an asset
• Proven experience in programming or project management is an asset

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
  • At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
  • We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work
  • We encourage and support the philanthropic activities of our employees worldwide
  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
  • Innovative & adaptable
  • Dedicated to absolute integrity
  • Focused on the customer first
  • Respectful and team oriented
  • Optimistic and energizing
  • Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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