Applications Support Specialist

Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all.
Job Summary:
The Applications Support Specialist team members occupies a dynamic role focused on providing end-user support and system maintenance across key business applications, including Order Management Systems (OMS), EPM, ERP and Oracle databases. This position requires a blend of technical acumen, customer service excellence, and a deep understanding of these platforms to troubleshoot issues, guide users, and maintain system efficiency.
 Key Responsibilities:

• Serve as the first point of contact for users experiencing technical difficulties with OMS and Oracle, ensuring timely and effective resolution.
• Diagnose and resolve technical issues related to OMS operations and Oracle.
• Liaise with internal teams and external consultants to address complex issues requiring escalated support for Oracle and OMS.
• Perform routine system checks and maintenance on OMS and Oracle to ensure optimal performance and prevent potential issues.
• Understanding of data modeling, ETL processes, and familiarity with data warehousing solutions and big data technologies (e.g., Hadoop, Spark).
• Educate and train users on leveraging OMS and Oracle capabilities to enhance their productivity and system utilization.
• Develop, maintain, and update comprehensive documentation, including troubleshooting guides, FAQs, and best practices for OMS and Oracle.
• Build Data Ops pipeline.

 Required Skills and Qualifications:

•  
• Demonstrated experience in IT support, specifically with Oracle databases, AWS, and Order Management Systems.
• In-depth knowledge of troubleshooting, configuring, and managing Oracle; understanding Salesforce CRM's functionalities, Data Ops, and operating OMS.
• Familiarity with OMS workflows, configuration, and system integration.
• Proficiency in developing SOP (Standard Operation Procedure) and standards.
• Expertise in Power BI, Python, Java, and SQL.
• Exceptional communication skills, capable of explaining complex technical issues to a non-technical audience.
• Bachelor’s degree in information technology, Computer Science, or a related field. Certifications in Oracle, Salesforce, or relevant areas are a plus.

 Working Conditions:

• This role may require shift work, including evenings, weekends, and on-call support to ensure continuous system availability and support coverage.
• The position offers flexibility with remote and in-office work arrangements, depending on organizational policies and specific project needs.
• This position may require travel to China or warehouses in the U.S

Competencies

• Leadership
• Teamwork
• Strategic thinking
• Business acumen.
• Personal effectiveness/credibility
• Communication proficiency
• Presentation skills
• Project management

Supervisory Responsibility
This position does not have supervisory responsibilities. 
Work Environment
Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.
We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.