Applications Training Specialist DACH MOSAIQ (m/w/d)

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Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope.

Elekta is a global company headquartered in Stockholm, Sweden, with offices in 120 countries. We are passionate about advancing precision radiation therapy and profoundly changing cancer care. With a global team of 4,700 employees, we develop outcome-driven and cost-efficient solutions that provide lasting clinical difference. Our solutions are developed through sustainable environmental, social, and governance practices.

What You’ll Do At Elekta

Elekta are looking for a highly talented individual to lead the role of the Application Specialist DACH (m/w/d ). This individual is critical to Elekta as they must ensure that internal and external customers receive first class training and maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score. 

The Applications Specialists are responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.

The role will be linked at one of the Elekta offices in the DACH region but is a home-based role with a requirement to travel up to 50% mainly but not limited throughout Germany, Austria and Switzerland.

The Application Specialist (m/w/d) responsibilities include:

• Provide market-leading, tailored training to customers, colleagues, and Distributor Specialists
• Provide professional assistance and support to Marketing/Sales, R&D and international colleagues
• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations
• Support Marketing/Sales activities at exhibitions, conferences, and seminars, when required
• Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction
• Actively contribute to Service delivery to ensure that customer expectations are exceeded
• Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction
• Act as a conduit between customers and product development; proactively articulating regional requirements within PCP
• Provide effective and clear communication to external and internal customers

What You Bring

• Strong clinical background in Radiotherapy and working knowledge of clinical workflow
• Experience in healthcare /computer science /adult education to include one year of software training experience on healthcare/medical applications or other software applications
• Fluent English and German speaking skills are desirable
• Excellent interpersonal and communication skills
• The ability to provide excellent customer service
• The ability to work as part of a team

Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact
For questions, please contact the responsible Global TA Partner, Joanna Kozyra at [email protected]. We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.