Appointment Scheduler (Hybrid)

The Service Advocate will be an extension of scheduling team (Welbe Advocate Hub) in the PACE market. They will work to support order processing, scheduling, service recovery, and oversight of coordination on behalf of WelbeHealth participants. The Service Advocate collaborates effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission. 

Duties & Responsibilities:

• Be the onsite expert in scheduling for all participant services.
• Coordinate across scheduling and PACE market teams to ensure referral processing.
• Facilitate seamless delivery and communication of services to meet participant need.
• Daily support of troubleshooting and issue resolution with participants and partners.
• Process STAT order scheduling requests.
• Collaborate with network partners to schedule appointments timely.
• Support an array of scheduling projects and provide process oversight at the PACE centers.
• Participate in care team meetings on behalf of scheduling team.
• Instill service excellence in every touchpoint with participants and partners.
• Provide timely and high-quality information regarding care and referral services.
• Make participant and provider calls to ensure satisfaction with PACE.
• Respond timely to authorization inquiries with accurate information required by partners.
• Other duties as assigned.

Qualifications and Requirements:

• High School Diploma or Equivalency required.
• 2-year degree program in Medical Assistance Accredited by the Commission on Accreditation of Allied Health Education Program (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES). 
• Two years’ experience as a Medical Assistant in a physician office or medical clinic, under the supervision of a medical provider.
• Detail-oriented with strong organizational skills, multi-tasking, ability to track and maintain large quantities of open items at a given time.
• Ability to communicate clearly and works well across teams.
• Excellent organizational and communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to prioritize in a fast-paced environment.
• Experience and competency working with people from diverse backgrounds and cultures.
• Commitment to unlocking the full potential of our most vulnerable seniors.