Appointment Services Associate

With over 40 years’ in the industry, 3 Day Blinds knows what it takes be successful.  Our reputation as a leader in customer satisfaction starts with you as an associate with our appointment services team!  As the first point of contact in our sales process, you hold the keys to success for our in-home design consultants and create a great first impression with our prospective customers.

We’re looking for high energy candidates who love working in a fun, incentivized remote call center environment and can set appointments! No Cold Calling! We’re looking for passionate people excited about joining a growing team and achieving excellent results!

We offer competitive pay, includes hourly plus incentive compensation, contests and recognition. Full time. Exceptional Benefits including medical, dental, vision and matching 401k. Paid professional online training and advancement opportunities for the right candidate.

WHAT IN IT FOR YOU

• Hourly rate base pay: $15.50 plus incentives
• In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with and a 401(k) plan with a degree of employer matching.
• We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
• We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
• Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discount.
• This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging you will be based in and work-from-home in the greater Orange County, CA area
• Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

WHAT YOU’LL DO:

• Building rapport and engaging with prospective and repeat clients while providing top-notch customer service
• Sharing information on the products and services available including detailed descriptions of blinds, shades, shutters and draperies as well as brand specifications and style options
• Explaining the benefits of our shop-at-home program that literally brings the showroom to living rooms across the country
• Generating enthusiasm for the appointment and scheduling as soon as possible
• Use Microsoft Dynamics CRM to accurately record information and schedule appointments
• Optimizing designer success by providing exceptional service to sales team members and district and regional leadership teams
• Accurately and promptly responding to internal and customer-facing Email and Chat correspondence
• Taking part in outbound campaigns to reschedule or rebook past, current or future clients
• Documenting and sharing suggestions for improvement to the customer experience and sales cycle

WHAT IT TAKES:

• Excited to join a growing team with a successful company
• A driven self-starter with a desire to meet and exceed production goals and expectations
• Team-oriented with a positive outlook and willingness to go above and beyond
• An exceptional written and verbal communicator
• Detail-oriented, flexible, and able to multitask in a fast paced environment
• Focused on providing exceptional service to both internal and external customers
• Comfortable with computers, typing, and navigating several computer systems at once
• Proficient in Microsoft Office technology

PREFERRED QUALIFICATIONS:

• High school diploma or general equivalency
• At least 1 year of call center experience
• Remote agent experience a plus
• Sales, Appointment Setting, Lead generation experience a plus

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