Apprentice – IT

Company Description

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.

You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.

Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet

Job Description

The role

As an Apprentice for Application Support Analyst, you will be supporting business users across CC offices globally to get better end user experience. You will help to maintain the service level agreements and be always available for monitoring operations tasks.

Your team working skills will be required to amplify the performance in this role. Good communication skills are mandatory. The zeal to continuously learn new technologies, models, techniques and processes will help the incumbent to stand out from the crowd.

How you will influence:

• You would take on-the-job trainings on various Business Processes, Standards & Procedures falling under the scope of Application Support Analyst role
• You will be taking a deeper level of functional knowledge on various portfolio applications
• Take guidance from peers and senior colleagues on complex issues/queries from business and end users to provide timely resolution
• Understand how different departments within the firm operate and learn and implement cross-domain/department
• Communicate the impact and solutions of application/system problems in business language
• Able to articulate thoughts and ideas to colleagues effectively both written and verbally

Key Accountabilities

• Complete all application support operational activities as assigned on time and within Standard Level Agreements
• Help and maintain the supported applications health in different environments
• Help to progress Change Management by deploying the latest application versions in all supported environments
• Third Level troubleshooting support for internal and external (cloud hosted) web applications
• Work closely with other IT teams such as Vendor, Development, Network, Security, Desktop, Exchange and Systems
• Support User Requests via I.T Ticketing Tracking system – ServiceNow, Remedy
• Communicate with key stakeholders on various Incidents & Requests effectively both over emails and through phone

Qualifications

Your experience

• Freshers with bachelor's degree in relevant field
• MBA preferred
• History of excellence in academics and personal achievements

Skills and Activities

• Basic knowledge of MS Outlook, PowerPoint and Word
• Good problem-solving skills and analytical capability
• Flexible and able to respond to changing business requirements
• Ability to work under pressure and successfully manage deadlines
• Deliver agreed services to the required SLAs
• Good communication and interpersonal skills

Additional Information

Equal opportunities statement

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here