Apprentice IT Support

About Thunes

Thunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system.

We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services.

We are proud to power payments for the world’s fastest-growing businesses and work with some of the amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly.

Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to – and get paid in – every corner of the world. Instantly.

Thunes is headquartered in Singapore with regional offices in London, Barcelona, Paris, Beijing, Shanghai, San Francisco, Miami, Dubai, Nairobi, Manila and Hong Kong.

Context of the role

As an IT Helpdesk Intern, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting with the installation and maintenance of software applications. This internship offers hands-on experience in a dynamic IT environment, allowing you to develop your technical skills and gain valuable experience in IT support.Key

Responsibilities:

1. Hardware Support:
   • Assist in troubleshooting and resolving hardware issues for desktops, laptops, printers, and other peripherals.
   • Perform hardware installations, upgrades, and maintenance as needed.
2. Software Installation and Support:
   
   • Install, configure, and update software applications on user devices.
   • Provide technical support for software-related issues, including troubleshooting and resolving software problems.
3. Connectivity and Network Support:
   
   • Troubleshoot and resolve connectivity issues for office networks, printers, and other devices.
   • Ensure stable and secure network connections for all office locations.
4. User Support:
   
   • Respond to user inquiries and provide technical assistance.
   • Guide users on software usage, best practices, and troubleshooting steps.
5. Documentation and Reporting:
   
   • Maintain accurate records of support requests, resolutions, and hardware/software inventory.
   • Generate reports on common technical issues and recommend solutions for improvement.
6. Collaboration:
   
   • Work closely with IT team members to escalate complex issues and collaborate on problem-solving.
   • Participate in team meetings and training sessions to enhance technical knowledge and skills.

Qualifications:

• Pursuing a degree in Information Technology, Computer Science, or related field.
• Basic understanding of hardware components and software applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Benefits & Package

• Ability to work independently and as part of a team.
• Hands-on experience in IT support and troubleshooting.
• Opportunity to enhance technical skills and gain practical knowledge
• Potential for future career opportunities within the organization
• Mentorship from experienced IT 
• Great compensation package
• Work-life balance (flexibility and hybrid working policy)
• Great offices in the center of Paris (Opera)
• Our team is global, you will work with 40+ different nationalities spread across 5 continents
• 25 days of holidays + 2 Thunes Out Days + 2 Community days