Introduction
When you join IBM you join a culture of openness collaboration and trust. Join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.
Your role and responsibilities
Key Responsibilities:
- Maintain Salesforce pipeline accuracy by ensuring opportunities reflect true deal status and quote-to-cash processes
- Support quoting and deal structuring including assisting sales reps with pricing approvals and opportunity processing
- Collaborate with Sales Finance Q2C IT and the S&A teams to ensure deals are processed and provisioned without delay or errors
- Identify and resolve any blockers in the deal lifecycle to ensure clean bookings and timely customer delivery
- Support forecast accuracy by validating pipeline inputs and partnering with sales leadership to manage rollups
- Lead onboarding and training for new sales reps on Salesforce best practices process adherence and pipeline hygiene
- Help drive process improvements and standardizations that improve visibility reduce errors and enable growth
- Serve as a trusted partner and escalation point for sales teams when operational roadblocks arise
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
- 2–4 years of experience in Sales Operations Deal Desk or Revenue Operations
- Proficiency with Salesforce quote management tools (e.g. CPQ) and ability to learn new tools quickly
- Strong attention to detail and ability to identify inconsistencies in data and process
- Excellent communication and collaboration skills especially across sales finance IT and operations teams
- Experience supporting or managing forecast processes and sales pipeline integrity
- A process-oriented mindset with a bias toward action and continuous improvement