AR Analyst - German Speaking

Job Summary
The primary duty of this position is to manage a collections portfolio of over 300 accounts in order to maximize prompt payment while maintaining excellent customer relations. Accountable for reducing delinquency for all assigned accounts, by monitoring past due balances & conducting customer follow-up via phone call and email, while meeting department goals and metrics.

DUTIES AND RESPONSIBILITIES
•    Exercise independent, direct responsibility for a collection’s portfolio
•    Determine which accounts need to be investigated
•    Prioritize collection workload according to management policies relating to degree and amount of delinquency.
•    Identify & escalate issues that cannot be solved independently which may prevent or delay payment
•    Collection of declined credit card invoices in accordance with management policies
•    Research credits on account for refund or application to invoices
•    Maintain customer data in ERP system as needed to manage accounts receivable portfolio
•    Research and interpret bill of ladings and proof of delivery documentation as needed to manage accounts receivable portfolio
•    Research of electronic invoicing account (Ariba and B2B) 
•    Prepare and present account status updates for aging reviews and month end comments
•    Special projects as assigned

JOB SKILLS AND TRAITS
•    German language- verbal and written.
•    Ability to exercise discretion and independent judgment on matters of significance
•    Excellent Excel skills including vlook-ups & pivot tables
•    Detail-oriented
•    Prioritize and meet deadlines 
•    Ability to perform root cause analysis and drive problem resolution
•    Excellent customer service & communication skills
•    Ability to build relationships with clients and sales while maintaining a high percentage of collections

•    Ability to creatively look for alternative solutions aligned within the policies, frame up issue, and escalate timely 
•    Submit/re-submit invoices in customer portals (B2B, Ariba) 
•    Monitor status and drive resolution of payment issues
•    Willing to work on European (mid) shift.
•    Amenable to work in Ortigas Center, Pasig City

QUALIFICATIONS
•    2 - 5 years of B2B Collection experience 
•    2+ years with electronic invoicing (EDI, 3rd Party Postings)
•    Collection of high volume and high-profile client accounts