AR/AP Manager

At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can’t ask people to join our team without knowing more about us!

The AR / AP Manager is a new role in the team reporting to the VP Finance - Europe who will be managing the Accounts Receivables team and overseeing the Accounts Payable activities for the European business at Service Express. This leader will be responsible and accountable for achieving monthly and annual goals on AR/AP and cash management for the region in close partnership with the Financial Controller. This role provides direction, leadership and training to the team, while ensuring internal and external customer satisfaction. 

This is an excellent opportunity for an experience AP/AR manager who thrives on running a team, solving challenges and making improvements. 

Essential Duties and Responsibilities:  

Business Acumen 

• Manage the Accounts Reivable function for the European region 
• Run weekly ledger analysis and reporting 
• Complete monthly customer statement reconciliations 
• Maintains a rolling 13 week cashflow forecast 
• Monitoring the bank reconciliations for the business  
• Work with the AP and other stake-holders teams to make sure all invoices are approved before payment 
• Sign-off weekly payment runs 
• Resolve supplier invoice queries when required 
• Ensure that existing customers receive excellent service, accurate invoicing, and billing solutions. 
• Drive improvements in the billing process and organization to increase the effectiveness and efficiency of the team. 
• Participate in weekly strategy meetings to address concerns and acknowledge individual/team accomplishments. 
• Conduct bi-weekly team meetings to discuss monthly results and tactical items. 
• Develop and maintain relationships with other departments and department managers particularly with sales 
• Track and analyse metrics to ensure that department goals are being met 
• Provide support and guidance to the AR team on the tools used 
• Coordinate financial and budgetary administration for the AR team 
• Any other responsibilities that may be assigned from time to time 

Account Delinquency and Reconciliation Management 

• Responsible for managing/monitoring a portfolio of Accounts Receivable customers/accounts. 
• Review aging of accounts within portfolio to determine collection efforts required as well as timely collections of accounts receivable. 
• Work in a team environment that promotes collaboration, effective approaches to reach goals, and respectful of others’ idea/opinions, all of which will provide an environment of exceptional results. 
• Maintain integrity, respect, and excellent customer service with internal/external customers through verbal and written communication. 
• Maintain open communication with sales/management regarding accounts that are past due. 
• Maintain accurate records and reporting on collections activity. 
• Take proactive measures to encourage customers to pay timely based on their payment terms to minimize bad debt exposure. 
• Research invoice/payment discrepancies. 
• Consult with billing/sales if changes need to be made to invoice(s). 

Leadership 

• Lead and develop the Accounts Receivable team to support sales strategies and customer invoicing that meet SEI’s Four Core Objectives. 
• Recommend, obtain buy-in and implement any changes needed to align the sales & finance organization. 
• Partner with Talent Acquisition Team to ensure adequate staffing. 
• Work with the individual Billing and Accounts Receivable team members to help them achieve their goals. Discover how each individual contributes to the team and bring that talent or skill out to its highest potential. Assist in developing a cohesive team environment where everyone is working towards a common goal.  
• Meet with Accounts Receivable team members regularly to provide them feedback pertaining to their performance and guide them in meeting their personal, professional and financial goals by using SEI’s performance measure system. 

What you will bring: 

• 5 years + experience in Accounts Payable and/or accounts receivable
• Experience of working with a computerised ledger system, i.e. Microsoft Dynamics
• Confident and Clear communicator
• 2-5 years experience in a leadership role

What you will get? 

• Up to £55,000 annual salary depending on experience + bonus 
• Car allowance or choice of a company vehicle
• Hybrid flexibility is available for this role
• Lifestyle Benefits, Employee Assistance Programme, Life assurance, Private Medical Insurance and more.
• Paid volunteer hours
• A Collaborative company that focuses on providing our employees and customers through the best experience
• On site Gym and use of personal trainers