Arthrex Experience Associate

Requisition ID: 59493 Title: AX Associate Division: Arthrex, Inc. (US01) Location: Naples, FL

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking an AX Associate to join the Arthrex Experience (AX) team at our site in Naples, Florida.

The Arthrex Experience team is responsible for working with Arthrex business teams, Arthrex agency partners, and Innovation Hotel leadership to improve, support and exceed the Arthrex Experience initiative expectations and growth objectives as it pertains to visiting health care professionals to all Arthrex facilities. Excellent interpersonal and organizational skills, deadline and detail-orientated, strong customer service skills, and a Bachelor's degree in a related field are required for success in this position. Previous experience working directly with health care professionals is highly encouraged. Bilingual in German and/or Spanish required. Join the AX team and support our mission of Helping Surgeons Treat Their Patients Better™ by delivering a customized and exceptional educational experience at Arthrex.

Essential Duties and Responsibilities:

• Represent the face of the customer, establishing and maintaining relationships with physicians.
• Provide general office support as needed for the AX team (phone support, correspondence, meeting planning, scheduling, travel coordination, filing, etc.)
• Take, organize, and send out minutes of important meetings.
• Lead preparatory phone calls after a visit is established to Naples and before the customer arrives in order to finalize pre-visit information and agendas.
• Provide personnel introductions between the customer, sales, and business units within Arthrex.
• Assist with championing physicians' and employees' perspectives within the customer journey, actively seeking feedback from both for alignment.
• Support further development, marketing, implementation, communications and sales support for enhancing the customer experience.
• Work closely with product management, medical education, compliance and legal, sales, Innovation and other departments with communicating information or needs from the AX team.
• Liaison with agency owners, managers, and sales representatives for department information.
• Post visit, assist with designing guest follow up, providing the customer, representatives and managers with whom the customer met with, discussions and action plan.
• Support AX Ambassador teams with administrative tasks
• Support and assist with project management
• Support promotional activities through the press, sales force, and alternate distribution channels.
• Organization of team building events, support in presentations preparation and other ad-hoc assignments.

Education and Experience:

• Bachelor's degree required; preferably in Business or communications.
• Two years of experience in a professional business environment is required
• Bilingual in written and spoken German and/or Spanish required.
• Experience in the Medical field and interacting with HCPs is strongly preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Ability to form and maintain relationships.
• Excellent verbal, written, analytical, project, organizational and interpersonal skills. Strong follow through skills are important.
• Ability to work independently and within a team.
• Ability to work comfortably at all levels within the organization up to the senior management level.
• Excellent communication and customer service skills.
• Excellent attention to detail, proofreading and organizational skills.
• Ability to handle multiple priorities and tasks simultaneously while meeting deadlines.
• Understanding of Arthrex corporate culture and company philosophy.
• Bilingual

Arthrex 2024 Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.