AS/400 Software Technician

Introduction
Software technician at IBM is the backbone of our strategic initiatives to design test maintain troubleshoot upgrade and technical Q&A and support related software running on system-I providing industry-leading solutions that make the world run today. Whether you are working on projects internally or for a client software activity is critical to the success of IBM and our clients worldwide.
At IBM you will use the latest software tools techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
We are looking for a System I expert to join our team. Systems Engineers ensure the stability integrity and efficient operation of information systems that support core organizational functions and customers. This is achieved by monitoring maintaining supporting and optimizing all operating systems assigned. The Systems Engineer will apply proven communication analytical and problem-solving skills to help identify communicate and resolve issues to maximize the benefit of IT systems.
Responsible for the remediation of server incidents including timely responses thorough analysis and all proper follow-up actions.

What will you do?
Our engineers support enterprise-critical systems that support various social infrastructures in critical positions inside and outside the company.
Work with IBM power system (p8 p9 p10) OS infrastructure and hardware.
The platforms support hybrid cloud and AI a fascinating area of technology.

You will be responsible for:
• Responding to service restoration calls.
• Overseeing incident queues to ensure service level agreements are met.
• Overseeing of ticket queues and taking ownership of completing the requested work detail.
• Reducing repeating incidents by performing deep analyses of tickets adjusting thresholds and/or performing root cause analysis to prevent future occurrences.
• Technical infrastructure projects
• Responds to client/stakeholder problems promptly and prioritizes multiple issues based on the severity of the case. Update tickets with clear concise and detailed documentation including all communications regarding work emails phone calls and service attempts
• Determines the need for and is responsible for installing Operating Systems patches including pre and post-level reporting.
Follows documented procedures for installing maintaining and administering server hardware and software environments.
• Collaborates with various groups to select appropriate designs processes and tests and ensures the compatibility of system components.
• Follows documented procedures for installing maintaining and administering server hardware and software environments.

• Possess an understanding of server hardware components network design components and computer systems interactions.

Required Technical and Professional Expertise
• 3+ years of Admin experience which includes:
– I/OS support
– Hardware Management Console OS support and configuration
– CL coding (develop and support)
– Data replication support (PowerHA MIMIX iTera DataMirror Global Mirror others)

• Troubleshooting skills analytical skills experience in high availability/real-time environment
• Ability to coordinate actions through others and willing to adapt to change.
• Effective Communication skills (written and verbal)
• Ability to work in a fast-paced team environment attention to detail
• Strive to learn new things and gain experience.
• Responsible organized and detail-oriented with strong problem-solving skills.
• Highly motivated team player ready to collaborate with others to get things done.

Preferred Technical and Professional Expertise
.