AskHR Partner

Role overview:

Supports internal and external global stakeholders and associates by serving as an escalation point for HR questions, processes, and inquiries through AskHR. This associate is responsible for communicating and responding to advanced, high-touch and complex associate inquiries and triaging appropriate COEs as necessary. This associate will manage programs and special projects in the AskHR function, including New Hire Experience, crisis response, and other associate-facing large-scale projects and initiatives.

What you'll do:

• Provide specialized support to escalated inquiries (AskHR Admin Tier 2) from Gartner associates, HR teams and COEs, and external HR stakeholders, with a significant focus on onboarding and recently hired associates
• Process and analyze HR and ServiceNow data for reporting purposes tied to New Hire Experience and AskHR special projects
• Project Manage a variety of AskHR initiatives
• Support HR Compliance and M&A projects as needed
• Support crisis support efforts, with focus on associate communication via AskHR
• Maintain, audit, and create AskHR knowledge base articles, partnering with COEs to create new content for AskHR knowledge base.
• Serve as back-up for AskHR queue management, reporting, and AskHR branded communications

Who you are:

• 8-10 years of direct human resources generalist and/or business partner experience
• Project management experience preferred
• Superb customer service skills and sense of urgency in a services environment
• Proven experience in drafting and delivering written and verbal HR-related communications
• Inquiry ticketing/triage experience, preferably in a system (ServiceNow)
• Excellent communication and interpersonal skills, problem-solving and decision-making skills, and ability to handle sensitive and confidential situations and/or documentation
• Strong understanding of HR processes and the ability to apply business rules
• Effective research and project management skills.
• High level of proficiency in Microsoft and Google applications
• HRIS experience preferred, preferably Workday
• Ability to learn new tasks quickly and efficiently
• Ability to handle multiple high-priority tasks simultaneously and meet deadlines
• Demonstrated ability to work as part of a virtual team
• Knowledge of associate experience journey, HR compliance, and M&A work preferred

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:73705

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.