ASO Group Benefit Billing Specialist

Billing Specialist - OB09ON

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

The Group Benefits Administrative Services Only (ASO) Team handles the billing, reconciliation, and application of payments for customer’s short and long term disability claims funding, expense/fee billing, and FICA reimbursements.  Additionally, the Group Benefits ASO Team’s environment is fast paced and changes daily. Our team is part of a larger Group Benefits Team that includes Premium Administration, List Bill, New Issue, Eligibility, STAT, Premium Audit, Commissions, and Banking & Revenue. 

As a Billing Specialist, you will manage a book of business in all aspects of billing, accounts receivables, and payment reconciliation. This includes partnering with internal and external customers to maintain accounts.

RESPONSIBILITIES:

• Review and submit appropriate documentation to open banking accounts for new ASO funding contracts as well as closure of accounts upon cancelation.

• Review and submit appropriate documentation for updates to banking/funding account arrangements.

• Review new ASO contracts for billable expense/fee items.

• Tracking of billable ASO expense/fee items for each customer.

• Timely reconciliation and delivery of claims reports to customers for funding reimbursement requests.

• Generation of monthly and quarterly invoices for ASO expenses, fees, and FICA by utilizing LuminX and THAA reports.

• Track account changes that impact the customer’s bill to ensure that they are done in a timely manner.

• Maintenance of Accounts Receivable for past due, underpaid, and/or overpaid customers in all aspects of the ASO Team functions (ASO claims funding reimbursement, ASO expense/fee, FICA, etc).

• Daily review and reconciliation of incoming payments.

• Timely follow up with customer and/or internal partners when payments are missed or do not match expected amount.

• Generation and distribution of past due letters to customers in accordance with schedule.

• Request cancellation of policy due to non-payment, when appropriate.

• Recommend necessary action steps for delinquent accounts based on the customer’s circumstances.

• Any issues that cannot be resolved must be escalated to management in a timely manner.

• Research if customer payments were sent to other areas of The Hartford and request transfers to/from those accounts based on findings.

• Process refunds back to customers within allotted timeframe.

• Monitor group email box and provide responses within the allotted turnaround time.

• Provide ad hoc reporting.

QUALIFICATIONS:

• REQUIRED- Advanced Excel Skills- You must have previous experience with the following excel functions: Excel knowledge of sorting, filtering, pivot tables, vlookup/xlookup, adding/subtracting cells, and IF statements. Ability to demonstrate experience with excel functions required.

• Prior accounts receivable experience required. Insurance/Finance field required.

• Experience with long term and short term disability group insurance products is strongly preferred.

• Strong ability to problem solve, critically think, and analyze data.

• Strong organizational skills, attention to detail, and use of judgment to make informed decisions.

• Ability to multi-task and manage time effectively including tracking and monitoring to meet deadlines.

• Accounting, Business, Finance or Math college degree is strongly preferred.

• Ability to communicate effectively both written and verbal.

• Strong customer service skills.

• Adaptable to change and able to question processes to find efficiencies.

• Work collaboratively with internal/external sources and across teams.

• Self-starter with ability to remain focused and learn quickly.

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$47,200 - $70,800

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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