Assistant Front Office Manager

Company Description

Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

Led by the authentic luxury of our flagship brand, Anantara Hotels & Resorts, Minor Hotels has established itself as a global force in the hospitality industry. The continued growth of Anantara and Avani Hotels & Resorts, and the acquisition of brands such as Tivoli Hotels & Resorts, Oaks Hotels, Resorts & Suites, NH Hotels, nhow Hotels, NH Collection and Elewana has placed us in key markets throughout the world.

Job Description

You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English both written and verbal