Assistant General Manager

About Blank Street

At Blank Street, we believe everyone deserves a great cup of coffee. With shops across Brooklyn and Manhattan, Blank Street offers high quality, specialty coffee that doesn’t tax our customers' time or wallet.

Our mission is to reimagine local commerce to better serve our customers, our neighborhoods, and our planet. Our long term vision is to empower local businesses with the same technology and tools, making their goods accessible in new neighborhoods for people to discover and love. We are supported by some of the most iconic investors globally, including Tiger Global and General Catalyst.

What's Brewing

As our Assistant General Manager your primary responsibility will be to support and promote the development of all our field team employees. You must be able to work in a support role and independently, while also thriving in a fast paced high growth team environment where your voice genuinely counts.

If you are passionate about building something new from the ground-up and are motivated to continuously learn and grow in your role, Blank Street is for you.

This role reports to the neighborhood General Manager.

What You'll Own

• Ensuring employees have all the tools and training they need to succeed and grow with the company
• Lead by example delivering on our company goals and vision, while maintaining our cultural standards
• Develop meaningful ties with neighborhood businesses to grow local brand loyalty and goodwill
• Implement and maintain elite standard operating procedures across all locations
• Adhere to our product, service and brand training playbooks and ensure the field team are doing the same
• Promote the correct handling of product to retain its freshness and quality with both food and beverage
• Assist our General Managers in implementing & managing systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Ensure that all our locations are maintaining DOH standards at all times
• Provide support and relief for General Managers while out of the business or on annual leave
• Look for ways to drive revenue by understanding the trends and customer behaviors
• Supporting the stores to achieve their labor, COGs and sales targets

Who You Are

• 2-3 years successful experience working in a customer service leadership role, coffee experience preferred
• Experience opening new locations and/or growing businesses
• Willingness to roll up your sleeves and power through all our field operational tasks
• Dynamic and motivating leader
• Proven people-person and effective problem-solver

Benefits

• Competitive salary & equity 
• Medical, Dental, and Vision coverage
• A whole lot of Blank Street swag & coffee