Assistant General Manager-Park Van Ness

Assistant General Manager Duties & Responsibilities

• Duties will include, but are not limited to the following:
• Implement programs and services for residents and prospective residents of the assigned community to contribute to the achievement of annual business goals
• Communicate with residents to ensure understanding of the community’s services, operating practices and events
• Respond to inquiries and requests from prospective residents
• Respond to resident requests and service issues
• Coordinate the resolution of resident requests and service issues with appropriate community team members such as maintenance, concierge, leasing and management to ensure they are resolved in a prompt manner
• Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and team member engagement
• Implement or direct the implementation of all Residential Policies and Practices
• Directly manage all Concierge associates where applicable
• Coordinate resident account management and manage delinquencies with the corporate accounting team
• Prepare the annual operating budget and business plan for the assigned community
• Assist in long term capital planning and budgeting for the assigned community
• Develop a thorough understanding of the assigned communities competitive set and make pricing and marketing recommendations to optimize performance within the market
• Ensure compliance with all federal, state and local laws, specifically Fair Housing and affordable housing regulations

Assistant General Manager Job Requirements (SKILLS / ABILITIES):

• Under the direction of the General Manager, assist with all on-site management of the assigned community
• Oversee property and office administration including weekly and monthly reporting, managing lease files, audits, affordable housing program compliance (where applicable) and lease renewal
• Represent and uphold a high standard of customer service and professionalism with prospective residents, residents and team members
• Maintain an intimate understanding of the sub-market the assigned community is located in and make recommendations to optimize community performance


• EXPERIENCE:
• At least three to five years of experience in a luxury property management or hospitality management environment


• EDUCATION / LICENSES / CERTIFICATIONS:
• Four-year degree or equivalent experience required