Assistant General Manager-Park Van Ness

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC) and Lyon Place (Arlington, VA). Coming soon are The Milton at Twinbrook Quarter (2024) and Hampden House (2025). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Service is the most important component of our business and exemplary service sets us apart. The Assistant General Manager oversees all resident services at Park Van Ness and assists the General Manager in the overall community operations.

Assistant General Manager Duties & Responsibilities

• Duties will include, but are not limited to the following:
• Implement programs and services for residents and prospective residents of the assigned community to contribute to the achievement of annual business goals
• Communicate with residents to ensure understanding of the community’s services, operating practices and events
• Respond to inquiries and requests from prospective residents
• Respond to resident requests and service issues
• Coordinate the resolution of resident requests and service issues with appropriate community team members such as maintenance, concierge, leasing and management to ensure they are resolved in a prompt manner
• Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and team member engagement
• Implement or direct the implementation of all Residential Policies and Practices
• Directly manage all Concierge associates where applicable
• Coordinate resident account management and manage delinquencies with the corporate accounting team
• Prepare the annual operating budget and business plan for the assigned community
• Assist in long term capital planning and budgeting for the assigned community
• Develop a thorough understanding of the assigned communities competitive set and make pricing and marketing recommendations to optimize performance within the market
• Ensure compliance with all federal, state and local laws, specifically Fair Housing and affordable housing regulations

Assistant General Manager Job Requirements (SKILLS / ABILITIES):

• Under the direction of the General Manager, assist with all on-site management of the assigned community
• Oversee property and office administration including weekly and monthly reporting, managing lease files, audits, affordable housing program compliance (where applicable) and lease renewal
• Represent and uphold a high standard of customer service and professionalism with prospective residents, residents and team members
• Maintain an intimate understanding of the sub-market the assigned community is located in and make recommendations to optimize community performance




• EXPERIENCE:
• At least three to five years of experience in a luxury property management or hospitality management environment




• EDUCATION / LICENSES / CERTIFICATIONS:
• Four-year degree or equivalent experience required

The Residential division is proud to be an equal opportunity workplace. We promote diversity and equality within all facets of our organization, and we foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected] or 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled