Assistant Manager, eMobility Solutions

Description
Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

• This position requires an employee to be onsite 3 times per week.

With a growing market for EVs, the importance of ensuring a seamless customer experience remains paramount-a customer must easily find and use charging stations. An integrated payment approach across aggregated charging station networks is an important part of a successful experience. The Assistant Manager, eMobility Solutions will help build, integrate, and execute eMobility solutions from foundation to market and beyond. Together with the EV Infrastructure Customer Experience Team, this role will help guide internal clients and external partners on product concepts, portfolios, segment trends, technologies, and other relevant business issues to create an integrated customer experience.
The Assistant Manager, eMobility Solutions will enable and facilitate the execution of eMobility programs and solutions across cross-functional teams. This role will rely on building internal and external partnerships that deliver great CX-focused solutions and a positive EV ecosystem stakeholder experience. Given the high impact on the overall customer experience, this role requires a high degree of comfort in building digital eCommerce platforms, and necessary confidence to grow an important aspect of the customer experience.
Key Responsibilities:

• Facilitates and manages cross-functional project teams focused on improving the customer experience with payments and other transactions on the Ultium Charge 360 Platform
• Build strong partnerships with external stakeholders throughout the EV ecosystem (e.g. CPOs, MSPs, MOs, and third parties) and execute legal agreements. May include suppliers, consultants, analysts, utilities, and other stakeholders in the EV infrastructure, transactions, and charging ecosystem
• Works collaboratively with engineering, IT (designers/developers), cybersecurity, legal, and finance program management teams, and other internal groups crafting and executing necessary strategies to optimizing the charging experience
• Help design and execute long-term integrated payment solutions, including ISO15118 Plug and Charge, that are intuitive and consistent across partners
• Support the development and communication of technical and design requirements establish common approaches, and translate standards into implementable business solutions

Qualifications:

• 3-5 years of experience with automotive OEM in an electrification-based role, electric vehicle (EV) charging company, utility, or organization focused on EV/customer experience (CX)
• Understanding of eCommerce platforms, including payment and settlement ecosystem
• Comfortable with a variety of technical and marketing-related EV subjects, including charging infrastructure, mobile applications, eCommerce platforms, and automotive go-to-market strategies,
• Key competencies:
  • Organizational Skills
  • Project Management
  • Results orientation
  • Customer focus
  • Collaboration & influencing
  • Leading with influence
  • Stakeholder orientation

Additional Description
About GM
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Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.