Assistant Manager , Key Account Management - Payment & Loyalty

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to Know the Team

• You will be part of an exciting team which grows and manages the relationship of Key Merchants for Payment and Loyalty products.

Get to Know the Role

• You will manage a portfolio of different categories of key merchants, focusing on building lasting relationships and increasing profitability. You will pitch marketing campaigns and upsell new products/programs to drive growth among existing and new merchants.
• Additionally, you will assist with business identification, partnerships, account management, execution strategy, and lead projects reporting directly to the Manager, Key Account Management, and work onsite at the Grab Malaysia office.

The Critical Tasks You Will Perform

• You will manage a portfolio of key accounts to foster and grow merchant relationships through consistent engagement at the Manager/Director level.
• You will liaise with merchants on funded promo programs, partnerships, new products, new features, and upselling Paylater by Grab and Loyalty products.
• You will identify issues affecting merchants, including merchant settlement reports and technical issues, and recommend well-thought-out solutions.
• You will conduct Monthly Business Reviews (MBR) with your portfolio of key merchants with the intention to improve our performance and foster stronger collaboration.
• You will analyze data and develop initiatives to increase revenues/profitability for your portfolio aligned with country targets.
• You will analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management.
• You will work across departments to tailor merchant-specific needs (e.g., integrations, marketing support, reporting).
• You will work with marketing in driving merchant's partnerships and initiatives, including merchant events, thematic campaigns, and any creative ideas.
• You will drive projects and campaigns, ensuring they remain on track before, during, and after execution, and provide performance reports accordingly.
• You will lead initiatives and effectively convincing stakeholders, ensuring alignment and support for key account strategies.

Qualifications

What Essential Skills You Will Need

• You have 3 years of experience in a client-facing role, including account management, merchant management, sales, business development, partnerships, or an equivalent role.
• Experience in the e-wallet/payment or financial institution industry.
• You must possess strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs while collaborating effectively across internal and external teams such as Marketing, Strategy, Grab Support, Product, and Tech.
• You have a competitive edge, thrive in a team environment, and maintain enthusiasm and calmness even in a dynamic and fast-paced setting.
• You can think holistically, balancing the needs of merchants and users to drive mutually beneficial outcomes.

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.