Assistant Manager - O2O Operations

This position will be driving the growth and integration of online and offline business channels by developing strategies, contributing cross-functional projects, and implementing innovative solutions that enhance customer journey and maximize revenue.

Key Responsibilities

1. Data Analysis & Visualization

• Develop, design, and maintain interactive dashboards to track key performance indicators (KPIs) for operational teams and management.
• Analyze data to identify trends, patterns, and root causes of issues, providing actionable insights to improve business performance.
• Collaborate with cross-functional teams to gather requirements and deliver reports that meet business needs.
• Co-work with team to deliver the results.
• Review the coverage of the service based on the polygon concept. (zipcode/sub-district)

2. Project Management

• Coordinate with various teams and stakeholders to define project scope, objectives, and deliverables.
• Collaborate with cross-functional teams (marketing, operations, IT, and sales) to ensure seamless integration between online and offline channels.
• Monitor project progress, identify risks, and implement mitigation strategies to keep projects on track.
• Communicate project status, updates, and outcomes to stakeholders and senior management.

3. Business Development

• Identify and establish partnerships with relevant industry players to expand O2O capabilities.
• Negotiate contracts and agreements to secure mutually beneficial collaborations.
• Drive initiatives to increase traffic, conversion, and customer engagement across channels.

4. Performance Tracking & Reporting

• Analyze and report on key performance indicators (KPIs) to measure the success of O2O strategies.
• Utilize business intelligence tools to evaluate channel performance and provide actionable recommendations.
• Develop insights to optimize the customer experience and operational efficiency.

5. Stakeholder Collaboration

• Act as a key liaison between internal and external stakeholders, ensuring alignment on project goals and expectations.
• Facilitate communication between teams to address challenges and maintain project momentum.

6. Customer Experience Optimization

• Ensure a seamless and integrated customer journey across online and offline touchpoints.

• Implement innovative solutions to enhance user engagement, satisfaction

• Bachelor's degree
• Strong analytical skills with experience in dashboard creation and data visualization tools (e.g., Power BI, Tableau)
• Proficiency in SQL, Python, and other data analysis tools
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Excellent communication skills are a must combined with a disciplined experience background
• Strong communication skills to present complex data insights clearly to non-technical stakeholders
• Strong project management skills with a proven track record of managing multiple projects simultaneously
• Fluency in Thai and English is required
• Able to travel to partner locations or retail stores.