Assistant Manager of Operations

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager of Operations for our team in Oregon.

This is a hybrid position with a partial commute of 2-3 days per week into the FreedomCare hub office located in Portland, OR.

Department & Position Overview: 

 The Assistant Manager of Operations (AM) oversees operations in Oregon, has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. 

This position has a passion for helping people, aligning to FreedomCare’s core values. This position will ensure patients/caregivers receive the level of care and attention they deserve. The AM has the ability to problem solve and take ownership for each patient/caregiver request ensuring that we always do the right thing for our members. 

Every Day You Will: 

• Assist the Manager of Operations in managing day-to-day operations in Oregon 
• Assist in building up the team to achieve the growth goals in Oregon 
• Assist the Manager of Operations with documenting and developing best practices and training material 
• Implement strategy for our patients and caregivers, leveraging technology to streamline processes and improve quality of care 
• Partners with the Manager in the hiring, selection, and onboarding/training process for new employees 
• Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with Oregon state laws and regulations 
• Enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve 
• Identify and work with development and technology teams to oversee software adjustments to your team’s workflows 
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Be Positive, Own It, Do the Right Thing 
• Take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards 
• Support the Manager of Operations in achieving the operational goals for Oregon as needed 
• Assist clients and caregivers who are participating in the program with questions they may have, and work to resolve any issues that arise 
• Assist Manager of Operations in hiring, onboarding and training new team members 

Ideal Candidate Will Possess/Be: 

• 2+ years of experience in operations management (healthcare, business, customer experience are all interesting areas of past experience) 
•  Experience working in startups 
• Comfortable wearing multiple hats, helping out where needed 
• Experience using a CRM 
• Proficient in use of Microsoft Office and Google Suite 
• Passion for improving home care and for leveraging technology to improve lives 
• Ability to utilize technology to advance company initiatives 
• Energized by ambitious goals and working in a fast-paced environment 
• Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable 
• Self-motivated 
• Adaptable 
• Able to thrive in a fast-paced startup environment 

Why work at FreedomCare? 

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! 

 At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. 

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