Assistant Manager, Operations

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Job Title Employment Type
Business Consultant / Assistant Manager Regular Full-time
Job Summary
As a Business Consultant, your responsibilities to the following:

• Manage/drive the organization's portfolio of automation initiatives and high-impact problems.
• Use judgment and experience to analyze business problems and make recommendations to help drive business results
• Analyze current state processes and develop and document future state requirements to help the business integrate automation and process optimization opportunities into operations
• Create workflows, use cases, business rules, data requirements and systems requirements in various forms and will help create epics, user stories with acceptance criteria that accurately represent the use cases and outcomes.
• Coach and develop the Continuous Improvement capabilities of leaders at all levels of the organization using the See-Do-Teach approach
• Partner with Enterprise Technology & Business (Home Office and MMI Operations) on readiness and execution of automation deliveries
• Promote a culture of collaboration and teamwork across organizational boundaries
• Promote and support Continuous Improvement best practices sharing and consistency across MassMutual India
• Responsible for assisting with the development, facilitation, and execution of complex initiatives.
• Support, facilitate and/or sustain deployment of standard work and foundational Lean elements, Continuous Improvement initiatives, root cause problem solving, skill building within business area
• Carries foundational knowledge in creation of SOP documentation, Process Mapping, Lean concepts
• Provide advice/mentoring to associates and business area management.
• Provide effective leadership and advice to other team members and business area management regarding emerging trends and related risks.
• Development of Cost Benefit Analysis (CBA) as assigned
• Drive opportunities / projects that will improve operational efficiency and unit cost improvement

The Minimum Qualifications

• Bachelor's degree
• US Insurance background Preferred
• Six Sigma Green Belt certified preferred
• 5+ years of experience in a Business Analyst role deploying Robotic/Business Process Automation Opportunities
• Extensive knowledge in Lean concepts, hands on experience in Successful BOT deployment & low code / no code platform
• Exhibit leadership competencies
• Strong problem solving, quantitative and analytical abilities
• Exceptional communication skills, both written and verbal, and presentation skills
• Ability to facilitate and drive business use case discussions for small-medium scale projects
• Take ownership of problems and stay on top of them until resolved
• Ability to effectively influence both executive and front-line leaders
• Excels at fostering relationships with ETX, Home Office and MMI Operations stakeholders
• Strong Proficiency in MS Office including Presentation skills
• Open to Night Shifts (US Time zone)

Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!