Assistant Manager, Operations

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

• Lead the NBUW team, manage day-to-day operations, and focus on the delivery of Core metrics: TAT, Quality other KPI Metrics periodically review the progress on the same proactively
• Partner with Leadership to promote department Productivity and business objectives
• Routinely analyze Quality results to report error trends
• Drive performance by leading a team of 15 to 20 team members to be able to supervise, check and groom Staff
• Identify root causes of errors and opportunities for defect reduction
• Analyze and develop overall plans (department and Individual)
• Administrative responsibilities as assigned
• Strong knowledge of effective inventory management during major staffing shrinkage
• Familiar with business continuity plan and implementation
• To ensure client satisfaction through the delivery of quality services
• Interacting with Business Owners to understand and capture all requirements of the process
• Maintenance of the standard operating procedures for all the processes
• Responsible to prepare and review the Daily, weekly, and monthly Quality dashboard with Onshore and offshore stakeholders
• Comply with teams and conditions of the employment contract, company policies and procedures, and any and all directives (such as but not limited to, change in teams and/or work shifts, policies in regard to the flexibility of work benefits and work environment and other decisions that may arise due to the changing business environment). Many may adopt. Vary or rescind these policies and directives in its absolute discretion and without any limitation on its ability to do so

Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!