Assistant Manager Player Development

• Drive key VIP sales metrics contributing to customer engagement market share and net revenue while maintaining and enhancing relations with existing customers.
• Contribute to process and compliance initiatives that improve operations efficiency and service and provide coaching to improve team performance.
• Work closely with Analytics teams to monitor reinvestment programs including comps and other earned or reward incentives.
• Develop and implement sales training programs across the VIP team.
• Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
• Manage a high-performing team through coaching actionable feedback and a solutions-oriented approach.

• Bachelor's degree in a related field or relevant experience with 4 years of experience in Marketing and Sales specifically as it relates to relationship building retention and growth.
• At least 1 year of experience managing a sales team through effective communication coaching and performance management.
• Passion for improving the player experience problem-solving and promoting positivity amongst the team.
• Demonstrated success in identifying and implementing strategies that improve operational efficiency and increase revenues while controlling expenses.
• Must be able to obtain and maintain required State Gaming Licenses.

What We Do

It's simple at DraftKings we believe life is more fun when you're in on the action. For that reason we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best most trusted and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets developing cutting-edge products and shaping the future of responsible gaming.

Why Work With Us

Here “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth help us win as a team and create unforgettable moments for our customers. Ready to own what’s next?

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